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Product Warranty

Watch Zone will service every brand-name watch sold on our website for a period of 1 to 5 years after purchase. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program.
Our warranty does not cover “external damage” to the product.

What’s Not Covered

The Watch Zone warranty does not cover:

  • Water or moisture damage.

  • Damage to the watch case, crystal/glass, bracelet/band, bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.

  • Damage caused by outside forces, improper use, dropping, or impact.

  • Lost or missing stones or gems on the watch or watch face.

  • Any modifications or third-party repair attempts (this voids the warranty).

  • Damage if used under conditions exceeding the manufacturer’s water-resistance guidelines.

  • Consequential or incidental damages.

Note: Watches labeled as water-resistant feature a screw-down crown. It must be screwed down properly at all times to prevent internal water damage. Water damage is not covered under warranty by Watch Zone or the manufacturer.

Exchange Policy

We want you to be completely satisfied with your purchase. If you wish to exchange your watch, please follow these guidelines:

Eligibility

  • Exchanges apply only to delivered watches.

  • The watch must be unused, with all tags and original packaging intact.

  • If you unwrap the poly of the chain or shorten it, the watch becomes ineligible for exchange.

  • For leather strap watches: if worn even for 1 day, they are ineligible for exchange.

Timeline

  • Exchange requests must be made within 7 days for Dhaka deliveries and 10 days for outside Dhaka.

  • Requests after this period may not be accepted.

Process

  1. Contact our team via Facebook, WhatsApp, or Call: 01934-764333.

  2. Provide your order number, watch details, and reason for exchange.

  3. Once approved, you’ll receive return instructions.

Return Shipping

  • Customers bear the return shipping cost.

  • We recommend Pathao, RedX, SA Paribahan, or Sundarban Courier for safe return.

Inspection

  • Returned items will be inspected for compliance with eligibility criteria.

  • If approved, the exchange will proceed.

Options

  • You may choose a watch of equal or higher value.

  • If higher in value, you must pay the price difference.

Return Policy

We aim for 100% satisfaction. If you’re not happy with your purchase, you can return it under these conditions:

Eligibility

  • Item must be unused, in original packaging, with no signs of wear, scratches, or alterations.

Timeline

  • You have 10 days from purchase to request a return.

Process

  1. Contact us at 01934-764333 to start the return process.

  2. Securely pack the watch to avoid transit damage.

Shipping

    • Return shipping costs are customer’s responsibility unless due to our error.


      Money Back Guarantee

      Your satisfaction is our priority. If you can prove the product is not authentic, you are eligible for a 100% Money Back Guarantee under the following conditions:

      • Delivery charges and payment gateway fees (if applicable) are non-refundable.
      • The product must be unused, undamaged, and returned in its original packaging.
      • Request must be made within 7 days of delivery.
      • Refund will be processed to your original payment method within 7 business days after inspection.

Refund Policy

We understand refunds may sometimes be necessary. Here’s how it works:

Important Note for SSL/Card Transactions

  • For transactions made via SSL or Card, applicable charges will be deducted from the main amount, and delivery charges are non-refundable.

Eligibility

Refunds apply when:

  • You received a damaged or defective product.

  • The wrong product was delivered.

  • The item differs significantly from its description.

Timeline

  • Refund requests must be initiated within 7 days of receiving the product.

Process

  • Contact us at sales@watchzonebd.com or 01934-764333 with your order number and issue details.

  • Return the product in original condition and packaging after authorization.

Approval

  • Once the return is received and inspected, we’ll notify you via email regarding approval or rejection.

  • If approved, a refund will be issued to your original payment method within 7 business days.

Exchange Option

  • Instead of a refund, you may request an exchange for a suitable replacement.

Non-Refundable Items

  • Used or damaged products.

  • Products missing original packaging or accessories.

  • Customized or hygiene-sensitive items.

Order Cancellation

  • Orders can be canceled before shipping. Once shipped, the return and refund policy applies.

Contact Information

📧 Email: sales@watchzonebd.com
📞 Phone/WhatsApp: 01934-764333