Warranty, Exchange, Return & Refund Policy
Product Warranty
Watch Zone will service every brand name watch sold on our website for a period of 1 to 2 years after purchase. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. Our warranty does not cover “external damage” to the product.
What’s Not Covered
The Watch Zone warranty does not cover any damage resulting from, water/moisture damage. Additionally, the warranty does not cover any damage to the watch case, crystal/glass, watch bracelet/band, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Damage that occurs due to having the watch serviced by a third party, nulls and voids the warranty from Watch Zone. This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions that exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.
External wear-and-tear from normal daily use.
External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch
Defects caused by an outside force, improper use, or ANY such incidental damages which occur by dropping or banging the timepiece.
Any lost/missing stones or gems on the outer portion of the watch or watch face
Outside modifications and third-party repair attempts void the warranty
Any damage if used under conditions that exceed the watch manufacturer’s water resistance guidelines.
Watches that are labeled as water-resistant feature a screw-down crown. The crown must be screwed down properly at all times to keep the watch casing from receiving water damage inside the stem. Water damage is not covered under warranty by Watch Zone or any manufacturer.
Exchange Policy:
We understand that preferences can change, and we want you to be completely satisfied with your purchase. If, for any reason, you wish to exchange the watch you received, please follow the guidelines below:
Eligibility for Exchange:
Exchanges are only applicable for watches that have been delivered.
The watch must be in its original, unused condition, with all tags and packaging intact.
If you unwrap the poly of the chain and shorten it, the watch Will be ineligible for exchange.
For Leather Belt Watches: If you wear the watch for 1 day, it will be ineligible for exchange.
Exchange Request Timeline:
Exchange requests must be initiated within 7 days from the date of delivery for orders inside of Dhaka, and 10 days for orders Outside of Dhaka.
Requests made after this period may not be accepted.
How to Initiate an Exchange:
Contact our customer service team to initiate the exchange process on Facebook, WhatsApp or Call: 01934-764333
Provide your order number, details of the watch you wish to exchange, and the reason for the exchange.
Confirmation and Return Instructions:
Once your exchange request is approved, you will receive confirmation along with instructions on how to return the original watch.
Return Shipping:
Customers are responsible for the cost of return shipping.
We recommend Pathao, Redx, SA & Sundarban Courier shipping service to ensure the safe return of the item.
Inspection and Approval:
Upon receiving the returned watch, our team will inspect it to ensure it meets the eligibility criteria.
If the watch passes inspection, we will process the exchange.
Exchange Options:
You can choose a different watch of equal or Higher value.
If the new watch has a higher value, you will need to cover the additional cost.
Finalizing the Exchange:
The exchange process will be finalized once the new watch is dispatched.
Please note that exchanges are subject to availability, and we reserve the right to refuse an exchange if the conditions outlined above are not met. If you have any questions or concerns, feel free to reach out to our customer service team for assistance.
Return Policy:
At Watch Zone BD, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we offer a hassle-free return policy to make your shopping experience worry-free.
Here are the key points of our return policy:
Eligibility:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Watches must not show any signs of wear and tear, including scratches, marks, or alterations.
Timeframe:
You have 10 days from the date of purchase to initiate a return.
Return Process:
To initiate a return, please contact our customer service team at 01934-764333.
Our team will provide you with instructions on how to return the item.
Please ensure that the item is securely packaged to prevent any damage during transit.
Refund or Exchange:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed to your original method of payment within 7 business days.
Alternatively, if you prefer an exchange, we will work with you to find a suitable replacement.
Exceptions:
Certain items may not be eligible for return due to hygiene reasons or customization. Please contact us for clarification if you have any concerns.
Shipping Costs:
Shipping costs for returning items are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any shipping costs incurred.
By shopping with Watch Zone BD, you agree to abide by our return policy outlined above. We value your satisfaction and are committed to providing excellent customer service every step of the way.
If you have any further questions or need assistance, please don't hesitate to contact us. Thank you for choosing Watch Zone BD!
Refund Policy:
At Watch Zone BD, we strive to ensure the satisfaction of our customers with every purchase. However, we understand that there may be circumstances where a refund is necessary. Please review our refund policy outlined below:
Eligibility for Refund:
Refunds will be considered under the following circumstances:
The product received is damaged or defective.
The wrong product has been delivered.
The product received is significantly different from what was described on our website.
Initiating a Refund:
Customers must initiate a refund request within 7 days of receiving the product.
To request a refund, customers must contact our customer service team via email at sales@watchzonebd.com or by phone at 01934-764333. Please provide your order number and details of the issue when contacting us.
Return of Product:
Before returning the product, customers must receive authorization from our customer service team.
The product must be returned in its original packaging, along with any accessories or documentation included.
Customers are responsible for the cost of return shipping unless the return is due to our error.
Refund Process:
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Non-Refundable Items:
Certain items are not eligible for a refund, including:
Products that have been used, damaged, or altered after receipt by the customer.
Products returned without original packaging or missing accessories.
Products that are not in the same condition as when they were received.
Cancellation of Order:
Customers may cancel their order before it has been shipped. Once the order has been shipped, it will be treated as a return, and the refund policy outlined above will apply.
Contact Information:
For any questions or concerns regarding our refund policy, please contact our customer service team at sales@watchzonebd.com or 01934-764333. Please note that this refund policy is subject to change without prior notice. We encourage customers to review this policy periodically for any updates or revisions.